A structured cadence from first call to ongoing service.

A 30-minute conversation to understand where you are and what you're working toward.

• Written summary of the call
• Fit assessment
• Next-step recommendation

A structured review of your current digital presence, competitive position, and technical baseline.

• Assessment document
• Gap analysis
• Priority recommendations

A written proposal outlining scope, deliverables, timeline, and investment — no surprises.

• Scope of work
• Timeline
• Investment structure

A clear service agreement covering both parties' commitments — reviewed together before signature.

• Signed service agreement
• Defined responsibilities
• Payment schedule

Engagement is confirmed with the initial payment. This triggers onboarding.

• Invoice issued
• Payment processed
• Kickoff scheduled

Structured onboarding into the client portal, with access, contacts, and materials aligned.

• Portal access provisioned
• Team introductions
• Kickoff session

Work happens in a secure staging environment with scheduled client reviews.

• Weekly build reviews
• Staging environment
• Change log

Structured QA and client review — content, functionality, accessibility, and performance.

• QA sign-off
• Client sign-off
• Launch readiness checklist

Coordinated go-live with performance validation, monitoring in place, and rollback protocols ready.

• Go-live executed
• Monitoring active
• Launch report

The engagement doesn't stop at launch — it evolves into a managed service relationship.

• Monthly reporting
• SLA-backed support
• Continuous improvement roadmap