Privacy Policy

Effective Date: October 4, 2026

Last Updated: October 4, 2026

Gravity Business Solutions ("Gravity Business Solutions," "Gravity," "we," "us," or "our") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit prepare4launch.com
• Contact us
• Request a consultation
• Create a client account
• Use our client portal
• Purchase services
• Make payments
• Submit support requests
• Upload files
• Communicate with us
• Otherwise interact with Gravity Business Solutions

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include:

• Name
• Business name
• Email address
• Telephone number
• Mailing address
• Business address

Account Information

If you create a client account, we may collect:

• Email address
• Account identifier
• Authentication information
• Account status
• Login activity
• Client-profile information
• Service information

Passwords may be processed by our authentication provider and are not intended to be accessible to Gravity Business Solutions in readable form.

Consultation and Project Information

We may collect information you provide during a consultation or project, including:

• Business goals
• Website requirements
• Project requirements
• Existing website information
• Budget information
• Requested services
• Timeline information
• Business content
• Files and documents
• Feedback
• Approvals

Billing and Transaction Information

We may collect:

• Billing name
• Billing address
• Transaction amount
• Payment status
• Invoice information
• Subscription information
• Payment history
• Stripe customer or transaction identifiers

Payment-card information may be collected directly by Stripe or another payment processor.

Gravity Business Solutions does not intend to directly store complete payment-card numbers, card security codes, or similar sensitive payment credentials.

Client Portal Information

When using the client portal, we may collect and maintain:

• Service assignments
• Agreements
• Support requests
• Messages
• Files
• Payment requests
• Account notifications
• Website-change requests
• Activity records
• Client approvals

Communications

We may retain communications you send to us, including:

• Emails
• Contact-form submissions
• Support messages
• Consultation requests
• Client-portal messages
• Attachments

Device and Technical Information

Our website or service providers may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring page
• Pages visited
• Approximate location derived from IP address
• Date and time of access
• Website activity
• Error and diagnostic information

2. How We Collect Information

We may collect information:

• Directly from you
• Through our website
• Through our client portal
• Through forms
• During consultations
• Through payment transactions
• Through support requests
• Through communications
• Automatically through website technologies
• From service providers acting on our behalf

3. How We Use Personal Information

We may use personal information to:

• Provide requested services
• Manage client accounts
• Schedule consultations
• Communicate with clients
• Prepare proposals
• Process payments
• Manage subscriptions
• Provide website development
• Provide hosting and management services
• Respond to support requests
• Maintain client records
• Deliver agreements
• Verify account access
• Prevent fraud
• Protect our systems
• Improve our website
• Improve our services
• Diagnose technical problems
• Maintain business records
• Comply with legal obligations
• Enforce agreements and policies

4. Payments

Payments may be processed by Stripe or another payment-processing provider.

Payment processors may collect personal and financial information directly from you according to their own privacy policies and terms.

Gravity Business Solutions may receive transaction-related information necessary to manage billing, such as:

• Payment status
• Transaction identifier
• Amount paid
• Customer identifier
• Subscription status
• Limited payment-method information

We generally do not receive or store complete payment-card numbers.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Maintain sessions
• Support account login
• Remember preferences
• Improve website functionality
• Measure website performance
• Detect security issues
• Understand general website usage

Some cookies may be necessary for the website or client portal to function properly.

If optional analytics, advertising, or marketing cookies are used, additional consent mechanisms may be provided where required by law.

You may also be able to control cookies through your browser settings.

Disabling cookies may affect website functionality.

6. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include:

• Pages viewed
• General device information
• Approximate geographic information
• Referral source
• Session activity

We use such information to understand website performance and improve our services.

7. How We Disclose Information

We do not disclose personal information except as described in this Policy.

We may disclose information to service providers that assist us with:

• Website hosting
• Payment processing
• Authentication
• Email
• Cloud storage
• Analytics
• Communications
• Customer support
• Software infrastructure
• Security

These providers may access personal information only as necessary to perform services on our behalf or as otherwise permitted by their agreements and applicable law.

8. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Enforce our agreements
• Protect our legal rights
• Prevent fraud
• Investigate security incidents
• Protect clients or other persons
• Protect our systems

9. Business Transfers

If Gravity Business Solutions is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

10. Sale and Sharing of Personal Information

Gravity Business Solutions does not intend to sell personal information for money.

We also do not intend to use personal information for targeted advertising or other forms of data sharing that would constitute a "sale" or "sharing" under applicable privacy laws unless we provide any disclosures and choices required by law.

If our practices materially change, this Privacy Policy will be updated accordingly.

11. Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is reasonably necessary to provide a requested service.

Please avoid submitting unnecessary sensitive information through ordinary contact forms, support messages, or file uploads.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain client accounts
• Complete projects
• Process transactions
• Maintain financial records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations
• Protect our legitimate business interests

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

13. Security

Gravity Business Solutions uses reasonable administrative, organizational, and technical safeguards intended to protect personal information.

These measures may include:

• Authentication controls
• Access restrictions
• Secure service providers
• Encryption where appropriate
• Account permissions
• Logging and monitoring
• Role-based access controls

However, no online system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials.

14. Data Breaches

If we become aware of a security incident involving personal information, we will evaluate the incident and provide legally required notifications where applicable.

Maryland law imposes separate breach-notification obligations in certain circumstances. Office of the Attorney General

15. Your Privacy Rights

Depending on where you live and whether a particular privacy law applies to Gravity Business Solutions, you may have rights concerning your personal information.

These rights may include the right to:

• Confirm whether we process your personal information
• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Obtain certain information about how information is used
• Obtain certain information about disclosures
• Opt out of certain sales or sharing of personal information
• Opt out of certain targeted advertising
• Appeal certain decisions concerning privacy requests
• Receive equal service when exercising applicable privacy rights

Maryland residents may have rights under the Maryland Online Data Privacy Act where that law applies. Maryland describes those rights as including rights to limit certain uses, opt out of certain sale or sharing, correct inaccurate information, know how personal data is used, receive equal treatment, and request deletion subject to legal exceptions. Office of the Attorney General

These rights are subject to exceptions and eligibility requirements under applicable law.

16. Privacy Requests

To submit a privacy request, contact:

missioncontrol@prepare4launch.com

Please include sufficient information for us to understand and verify your request.

We may need to verify your identity before fulfilling a request.

We will respond within the time required by applicable law.

If we deny a request and applicable law provides an appeal right, we will provide information about how to appeal.

17. Authentication and Verification

To protect client information, we may require reasonable verification before fulfilling privacy requests.

Verification may include confirming:

• Email ownership
• Client account information
• Transaction information
• Other information reasonably necessary to verify identity

We will not intentionally request more information than reasonably necessary for verification.

18. Children

Gravity Business Solutions services are intended for adults and businesses.

We do not knowingly collect personal information from children under 13 through our website or client portal.

If we learn that information from a child under 13 has been collected inappropriately, we will take reasonable steps to delete it.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

Gravity Business Solutions is not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of any third-party service you use.

20. Email Communications

We may send transactional messages concerning:

• Account activity
• Payments
• Projects
• Agreements
• Support requests
• Security
• Service changes
• Renewals

Transactional messages may be necessary to provide our services.

If we send marketing emails, you may unsubscribe using the mechanism provided in the message where required by law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the "Last Updated" date.

If changes are material, we may provide additional notice through our website, client portal, email, or another reasonable method.

22. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:

Gravity Business Solutions

Website: prepare4launch.com

Email: missioncontrol@prepare4launch.com