Terms and Conditions

Effective Date: October 4, 2026

Last Updated: October 4, 2026

Welcome to Gravity Business Solutions. These Terms and Conditions ("Terms") govern your use of the Gravity Business Solutions website, client portal, consultations, website-development services, website-management services, hosting services, digital marketing services, branding and design services, payment systems, and any related services provided by Gravity Business Solutions ("Gravity Business Solutions," "Gravity," "we," "us," or "our").

By accessing our website, creating an account, requesting or purchasing services, scheduling a consultation, accepting an agreement or proposal, submitting payment, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our services.

1. Our Services

Gravity Business Solutions provides digital business services that may include:

• Website design and development
• Website redesign
• Website hosting
• Website maintenance and management
• Digital marketing
• Branding and graphic design
• Business automation
• Digital systems development
• Consulting
• Technical support
• Related digital services

The specific services provided to a client may be further described in a proposal, service agreement, statement of work, invoice, subscription, or other written agreement.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to use or purchase our services.

If you use our services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity.

3. Consultations

Gravity Business Solutions may require a consultation before accepting certain projects.

A consultation does not guarantee that we will accept your project or enter into a business relationship with you.

We reserve the right to decline a project or service request at our discretion.

Consultation fees, if applicable, are generally non-refundable once the consultation has taken place unless otherwise stated in writing.

4. Proposals, Agreements, and Scope of Work

Projects may be governed by a separate proposal, service agreement, statement of work, invoice, subscription agreement, or electronic agreement.

Such documents may define:

• Scope of work
• Deliverables
• Project price
• Deposit requirements
• Payment schedule
• Development timeline
• Number of pages
• Included functionality
• Revision limits
• Hosting
• Maintenance
• Website-management services
• Other project-specific terms

If a project-specific written agreement conflicts with these Terms, the project-specific agreement will control with respect to that project.

5. Client Responsibilities

Clients are responsible for providing accurate information, materials, approvals, and access reasonably necessary for Gravity Business Solutions to perform the requested services.

This may include:

• Business information
• Written content
• Logos
• Photographs
• Videos
• Product information
• Pricing
• Policies
• Contact information
• Domain credentials
• Existing website credentials
• Third-party account access
• Feedback
• Project approvals

Gravity Business Solutions is not responsible for delays caused by missing materials, delayed responses, incomplete information, delayed approvals, or third-party services outside our control.

6. Client-Provided Content

You represent and warrant that you have the legal right to provide and authorize the use of all content you submit to Gravity Business Solutions.

This may include:

• Text
• Logos
• Trademarks
• Photographs
• Videos
• Music
• Graphics
• Product descriptions
• Customer information
• Business information
• Other intellectual property

You are responsible for ensuring that such materials do not violate copyright, trademark, privacy, publicity, contractual, or other third-party rights.

Gravity Business Solutions is not responsible for determining whether client-provided content infringes another person's rights.

7. Prohibited Uses and Content

Gravity Business Solutions may refuse to create, host, publish, maintain, or support content or systems that we reasonably determine are:

• Illegal
• Fraudulent
• Deceptive
• Defamatory
• Malicious
• Infringing
• Intended to distribute malware
• Designed to facilitate unlawful conduct
• Abusive toward our systems or personnel
• Otherwise inappropriate for our services

We may suspend or terminate services involving prohibited activity.

8. Website Development Process

Website projects may progress through stages including:

Consultation → Planning → Development → Review → Testing → Approval → Launch

Gravity Business Solutions may place a website in a temporary development, staging, preview, testing, or pre-launch environment during development.

Such environments are temporary and may be changed, reused, disabled, or removed after the applicable review period.

A temporary development or preview environment should not be considered the client's permanent production website.

9. Client Review and Approval

Clients are responsible for reviewing their website before final launch.

Clients should verify, where applicable:

• Business information
• Spelling and grammar
• Contact information
• Pricing
• Products and services
• Forms
• Links
• Images
• Policies
• Mobile presentation
• Functional features

Once a client provides final approval, Gravity Business Solutions may treat the website as approved for launch.

Changes requested after approval may constitute additional work or may count toward an applicable website-management plan.

10. Revisions

Included revisions, if any, will be determined by the applicable project agreement or proposal.

A revision generally means a reasonable modification to previously completed work.

A revision does not necessarily include:

• Complete redesign
• Major structural changes
• New sections beyond the agreed scope
• New pages
• New software functionality
• New integrations
• Major content creation
• A substantially different project direction

Additional work may require a separate quote or additional payment.

11. Website Management Services

Website-management clients may receive a specified number of changes or service requests per billing period.

The specific allowance depends on the client's plan.

A standard website change generally refers to a reasonable minor update such as:

• Changing text
• Replacing an image
• Updating contact information
• Updating pricing
• Editing operating hours
• Small layout changes

Large development tasks, redesign work, new pages, new integrations, or substantial functionality may require separate pricing.

Unless otherwise stated in writing, unused website-management changes do not roll over into future billing periods.

12. Hosting

Gravity Business Solutions may provide or arrange website hosting.

Hosting may depend upon third-party infrastructure and service providers.

We do not guarantee uninterrupted or error-free hosting.

Service interruptions may occur because of:

• Scheduled maintenance
• Server outages
• DNS failures
• Internet infrastructure failures
• Cybersecurity incidents
• Software failures
• Third-party service interruptions
• Events outside our reasonable control

13. Domain Names

Unless otherwise stated in writing, clients are responsible for purchasing, maintaining, and renewing their domain names.

If Gravity Business Solutions purchases or manages a domain on behalf of a client, ownership and transfer rights will be determined by the applicable service agreement.

Clients remain responsible for ensuring domain registration information is accurate and current.

14. Third-Party Services

Our services may use or integrate with third-party platforms, including payment processors, hosting companies, analytics services, domain registrars, email providers, APIs, social media platforms, scheduling services, plugins, and software platforms.

Gravity Business Solutions does not control those third parties.

We are not responsible for third-party:

• Outages
• Pricing changes
• Policy changes
• Account restrictions
• Discontinued services
• Software changes
• Technical failures
• Security incidents

Third-party fees may be the client's responsibility unless otherwise agreed.

15. Payments

Clients agree to pay all charges they authorize.

Charges may include:

• Consultation fees
• Deposits
• Project fees
• Remaining project balances
• Hosting fees
• Website-management fees
• Marketing fees
• Additional development charges
• Subscription charges
• Other approved services

Payments may be processed through Stripe or another payment processor.

Gravity Business Solutions does not directly store complete payment-card numbers when payments are processed through a third-party payment processor.

16. Deposits

A deposit may be required before work begins.

Unless otherwise stated in writing, a deposit becomes non-refundable once substantive work has begun or project resources have been committed.

17. Recurring Billing

Certain services may be billed automatically on a recurring basis.

These services may include:

• Website hosting
• Website management
• Maintenance
• Marketing
• Ongoing support
• Other subscription-based services

By enrolling in a recurring service, you authorize the applicable payment processor to charge your selected payment method according to the applicable billing schedule.

Recurring charges continue until canceled according to the applicable service terms.

18. Failed Payments

If payment fails, Gravity Business Solutions may:

• Retry payment
• Request an updated payment method
• Send payment reminders
• Pause work
• Suspend hosting
• Suspend website-management services
• Restrict client-portal access
• Delay project delivery
• Terminate services

Where reasonably practicable, we will provide notice before suspending critical services.

19. Outstanding Balances

Gravity Business Solutions may pause work when amounts due remain unpaid.

Project deadlines may be extended because of payment delays.

To the extent permitted by law and applicable agreements, final deliverables, transfers, launches, or other services may be withheld until required balances are paid.

20. Refunds

Because many Gravity Business Solutions services involve customized professional labor and digital work, payments are generally non-refundable once the applicable work has been performed.

Any refund determination may consider:

• Work completed
• Project stage
• Labor performed
• Third-party costs
• Services already provided
• Applicable written agreements

Nothing in these Terms limits any refund right that cannot legally be waived.

21. Cancellation

Clients may request cancellation of recurring services.

Cancellation does not eliminate charges already earned, incurred, authorized, or billed.

Unless otherwise stated, cancellation applies prospectively.

Outstanding balances remain due after cancellation.

22. Inactive or Abandoned Projects

Gravity Business Solutions may pause or close a project if a client stops responding or fails to provide required materials, feedback, payment, or approval for an extended period.

Restarting an inactive project may require:

• Updated pricing
• A revised schedule
• A restart fee
• A new or amended agreement

23. Ownership of Completed Work

Unless otherwise stated in writing, ownership of final custom work created specifically for a client will transfer to the client after all applicable balances have been paid.

Gravity Business Solutions retains ownership of its:

• Pre-existing intellectual property
• Reusable code
• Reusable components
• Frameworks
• Templates
• Development methods
• Internal systems
• Processes
• Business methods
• General-purpose tools

Third-party software remains subject to the third party's applicable license terms.

24. Portfolio Use

Unless otherwise agreed in writing, Gravity Business Solutions may display completed client work for reasonable promotional purposes, including on our:

• Website
• Portfolio
• Social media
• Presentations
• Marketing materials

We will not intentionally publish confidential client information for portfolio purposes.

25. Client Accounts and Portal Access

Clients may receive access to a secure client portal.

Clients are responsible for maintaining the confidentiality of their login credentials.

You must notify Gravity Business Solutions if you suspect unauthorized access to your account.

You may not attempt to:

• Access another client's account
• Access records belonging to another client
• Bypass authentication
• Circumvent security controls
• Interfere with portal operation

26. Electronic Acceptance

You agree that electronic actions may constitute legally binding acceptance where permitted by law.

Electronic acceptance may include:

• Clicking an acceptance button
• Checking an acceptance box
• Electronically signing a document
• Submitting payment
• Authorizing a recurring subscription
• Approving a project for launch

Gravity Business Solutions may retain electronic records of such actions.

27. Communications

Clients consent to receive transactional communications related to:

• Accounts
• Projects
• Payments
• Agreements
• Support
• Security
• Service changes
• Renewals

Marketing communications will be handled separately where required by law and may include an unsubscribe option.

28. No Guarantee of Business Results

Gravity Business Solutions does not guarantee specific business or financial outcomes.

We do not guarantee:

• Search-engine rankings
• Website traffic
• Leads
• Sales
• Revenue
• Conversion rates
• Advertising performance
• Social-media growth
• Business profitability

Results depend on factors beyond our control.

29. Search Engine Optimization

When SEO services are provided, Gravity Business Solutions may apply reasonable optimization practices.

Search engines independently determine rankings and may change algorithms, policies, or ranking factors at any time.

No specific ranking position is guaranteed unless expressly stated otherwise in writing.

30. Legal and Regulatory Compliance

Clients are responsible for ensuring their business operations, content, claims, products, services, and website comply with laws applicable to their business.

This may include laws involving:

• Consumer protection
• Privacy
• Accessibility
• Advertising
• Licensing
• Taxes
• Intellectual property
• Ecommerce
• Industry-specific regulations

Gravity Business Solutions is not a law firm and does not provide legal, accounting, tax, or regulatory advice unless services are expressly provided by an appropriately qualified professional.

31. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

32. Security

Gravity Business Solutions uses reasonable administrative and technical measures intended to protect our systems and client information.

No online service or computer system can be guaranteed to be completely secure.

We do not guarantee that unauthorized parties will never defeat security measures.

33. Backups

Gravity Business Solutions may maintain backups where appropriate.

Unless a written agreement specifically provides otherwise, clients should not rely on Gravity Business Solutions as their sole backup provider.

Clients should maintain independent copies of important records, content, and business data.

34. Service Changes

Gravity Business Solutions may modify, improve, replace, or discontinue features or services when reasonably necessary.

We may also modify pricing or service plans.

Where appropriate, existing recurring customers will receive notice before material recurring pricing changes take effect.

35. Suspension and Termination

Gravity Business Solutions may suspend or terminate services because of:

• Nonpayment
• Fraud
• Security threats
• Illegal activity
• Abuse
• Material breach of an agreement
• Misuse of our systems
• Repeated disruptive conduct

Termination does not eliminate amounts already owed.

36. Disclaimer of Warranties

To the maximum extent permitted by law, services are provided on an "as available" and "as provided" basis.

Gravity Business Solutions does not warrant that websites, applications, integrations, hosting services, or third-party systems will always operate without interruption, error, vulnerability, incompatibility, or failure.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

37. Limitation of Liability

To the maximum extent permitted by applicable law, Gravity Business Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to our services.

This includes losses involving:

• Revenue
• Profits
• Business opportunities
• Customers
• Data
• Reputation

To the maximum extent permitted by law, Gravity Business Solutions' aggregate liability arising from a particular service will not exceed the amount actually paid by the client to Gravity Business Solutions for the service giving rise to the claim during the applicable service period.

Some jurisdictions do not permit certain liability limitations, so portions of this section may not apply in every circumstance.

38. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Gravity Business Solutions from claims, liabilities, damages, losses, and reasonable expenses arising from:

• Content you provide
• Your business operations
• Your unlawful conduct
• Your infringement of third-party rights
• Your misuse of our services
• Your violation of these Terms

39. Force Majeure

Gravity Business Solutions is not responsible for delays or failures resulting from circumstances reasonably beyond our control, including:

• Natural disasters
• Severe weather
• Power outages
• Internet outages
• Government actions
• War
• Civil disturbances
• Cyberattacks
• Labor disruptions
• Third-party infrastructure failures

40. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules.

Any legal proceeding will be brought in a court of competent jurisdiction in Maryland unless applicable law or another written agreement requires otherwise.

41. Good-Faith Dispute Resolution

Before initiating formal legal proceedings, the parties agree to make a reasonable good-faith effort to resolve the dispute directly.

Nothing in this section prevents a party from seeking emergency injunctive relief or exercising rights that cannot legally be waived.

42. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

43. Waiver

Failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

44. Entire Agreement

These Terms, together with any applicable:

• Proposal
• Service agreement
• Statement of work
• Invoice
• Subscription agreement
• Privacy Policy

constitute the applicable agreement between the parties concerning the services addressed by those documents.

45. Changes to These Terms

Gravity Business Solutions may update these Terms periodically.

The updated Terms will display a revised "Last Updated" date.

Material changes may be communicated through our website, client portal, email, or another reasonable method.

Continued use of our services following the effective date of revised Terms constitutes acceptance where permitted by law.

46. Contact

Questions regarding these Terms may be submitted to:

Gravity Business Solutions

Website: prepare4launch.com

Email: missioncontrol@prepare4launch.com